Welcome to IT PLUS. By using our website or ordering any of our services, you agree to the following Terms & Conditions. Please read them carefully.
1. Scope of Services
IT PLUS provides web and mobile development, custom software and systems, hosting and servers, domain registration and transfer, company email, branding and design, and digital marketing. Some services (such as domains and hosting) are also subject to the terms of third-party providers in addition to ours.
2. Account & Registration
You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity under your account. Notify us immediately of any unauthorized use.
3. Pricing, Payment & Renewals
Prices are shown in the displayed currency and may change without prior notice, while honoring the agreed price for confirmed orders. Services begin after payment. Recurring services (hosting, domains, email) require renewal before expiry to remain active; failure to renew may lead to suspension or loss of the domain.
4. Refund Policy
Refund eligibility varies by service. Domain fees and third-party charges are non-refundable once executed. Custom development projects follow the milestones and installments set in the quotation; work already delivered is non-refundable. Contact support for a specific case.
5. Domains & Hosting
Domains are registered and transferred according to the registrar's policies (e.g., transfer approval window and EPP/auth code). You agree not to use hosting for any unlawful or harmful activity, infringement of third-party rights, or excessive resource use that harms other clients; we may suspend the service upon violation.
6. Intellectual Property
Intellectual property rights to delivered work are governed by what is agreed in writing in the project contract. Unless stated otherwise, ownership of final deliverables transfers to the client after full payment, while we retain the right to showcase the work in our portfolio unless confidentiality is agreed.
7. Client Responsibilities
The client agrees to provide the required content, data, and access in a timely manner. Delays on the client's side may affect timelines. The client is responsible for the legality of the content they provide.
8. Limitation of Liability
We make every effort to provide reliable services but do not warrant the service will be entirely uninterrupted or error-free. IT PLUS is not liable for any indirect or consequential damages, loss of data or profit; our maximum liability is limited to the value of the paid service in dispute.
9. Termination
Either party may terminate per the agreement. We may suspend or terminate the service immediately upon breach of these terms or non-payment.
10. Privacy
The collection and use of your data are governed by our Privacy Policy, which forms an integral part of these terms.
11. Changes to the Terms
We may update these terms from time to time; updates take effect once published on the site. Continued use of the services means you accept the updated version.
12. Governing Law
These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, whose courts have jurisdiction over any dispute.
13. Contact
For any question regarding these terms, reach us via our Contact page or at +20 101 240 0340.
Unlimited Storage Fair Use Policy
On hosting plans described as having "unlimited" storage, unlimited means normal website usage (site pages, images, store files, and site-related databases). Hosting storage may not be used for: external file backups, file archiving or sharing, media libraries (video/audio) not tied to site pages, or as general-purpose storage. Accounts are also subject to a 250,000-file (inode) limit. If usage exceeds fair use, IT PLUS will contact the customer to correct the usage or move to a suitable plan, and reserves the right to suspend service in cases of serious abuse.
Domain Name Registration Policy
Fees for domain name registrations, renewals, and transfers are non-refundable once the operation is completed at the registry, and a domain that has already been registered cannot be cancelled. Domain names are provisioned instantly and irrevocably at the global registries. Customers may disable auto-renewal for any domain from their control panel at any time; the domain then remains theirs until the end of the paid registration term at no additional cost.
Email Usage and Bulk Sending Policy
Email packages are intended for professional person-to-person correspondence (your company's day-to-day mail with customers, suppliers and colleagues). Each package has an hourly sending limit published on the plans page; that limit applies per domain, not per individual mailbox.
These packages may not be used for bulk sending, marketing campaigns, or unsolicited outreach (cold email), nor for sending to purchased or scraped address lists. Such use drives up bounce and complaint rates and damages the reputation of shared mail servers, which in turn harms deliverability for our other customers.
For marketing campaigns and newsletters, please use a dedicated email marketing platform (such as Mailchimp, Brevo or similar). These are built for the purpose and provide list management and delivery reporting.
We reserve the right to suspend outgoing mail for any mailbox or domain that breaches this policy or generates high bounce or complaint rates, in order to protect our servers' reputation and the deliverability of all our customers' mail. The customer is notified and given the opportunity to correct the issue.